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How can we help
One inbox, read by a human. Tell us what happened and we will get back to you — usually within 2–5 days.
Include your player name, your platform, and — for a bug — what you were doing and a screenshot or clip. It genuinely speeds things up. Legal and rights holder notices are answered first.
Crashes, performance, connection problems, or anything that looks broken. Subject line “Bug”, plus your specs if it is a performance issue.
Login trouble, a charge you do not recognise, or a refund request. See the terms of service and account deletion.
Cheating, harassment, or a penalty you think was wrong. What counts and what happens is set out in the community guidelines.
Interviews, assets, and coverage questions. Add “Press” to the subject line and we will prioritise it.
Rights holder and DMCA notices have their own page: copyright & takedown.
Feedback and playtest chatter move fastest in the community channels — the team reads them daily.